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Everything people ask about ordering, delivery, payment and their account.

Ordering

How do I place an order?

Pick your location, open a restaurant, add items to the cart and choose your address or pickup branch at checkout. The order reaches the restaurant's kitchen instantly.

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How does my order reach the restaurant?

No middleman: the order goes straight to the restaurant's kitchen screen. Once the restaurant confirms, preparation starts and you follow every step on the tracking page.

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Can I cancel my order?

Yes, within the window shown on the tracking page before the restaurant starts preparing. After that, contact the restaurant.

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Delivery

How long does delivery take?

The restaurant card shows the estimated time. Confirmation, preparation and courier steps update live on the tracking page.

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How does pickup work?

Choose pickup at checkout, then the branch and time. When it is ready, the tracking page says 'ready for pickup'.

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Payment

How do I pay?

You pay the restaurant in cash or by card when the order is delivered; nothing is charged on the site.

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Are prices the same as in the restaurant?

Yes. Restoreks takes no commission on orders; you pay the restaurant's own menu price.

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Account

Why do I verify my phone?

So the restaurant can reach you about your order, you verify your mobile number once by SMS at your first order.

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How do I close my account?

Go to My account › Security › Close account. After confirming with your password, your account and data are deleted permanently.

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For restaurants

How do I add my restaurant?

Apply via the 'For your restaurant' link. POS, kitchen screen, couriers and online ordering under one roof; no commission.

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Still stuck?

For questions about an order you can contact the restaurant directly.