Help
Everything people ask about ordering, delivery, payment and their account.
Ordering
How do I place an order?
Pick your location, open a restaurant, add items to the cart and choose your address or pickup branch at checkout. The order reaches the restaurant's kitchen instantly.
How does my order reach the restaurant?
No middleman: the order goes straight to the restaurant's kitchen screen. Once the restaurant confirms, preparation starts and you follow every step on the tracking page.
Can I cancel my order?
Yes, within the window shown on the tracking page before the restaurant starts preparing. After that, contact the restaurant.
Delivery
How long does delivery take?
The restaurant card shows the estimated time. Confirmation, preparation and courier steps update live on the tracking page.
How does pickup work?
Choose pickup at checkout, then the branch and time. When it is ready, the tracking page says 'ready for pickup'.
Payment
How do I pay?
You pay the restaurant in cash or by card when the order is delivered; nothing is charged on the site.
Are prices the same as in the restaurant?
Yes. Restoreks takes no commission on orders; you pay the restaurant's own menu price.
Account
Why do I verify my phone?
So the restaurant can reach you about your order, you verify your mobile number once by SMS at your first order.
How do I close my account?
Go to My account › Security › Close account. After confirming with your password, your account and data are deleted permanently.
For restaurants
How do I add my restaurant?
Apply via the 'For your restaurant' link. POS, kitchen screen, couriers and online ordering under one roof; no commission.
Legal
How is my personal data protected?
Your data is used only to deliver your order; details are in the privacy notice.
Still stuck?
For questions about an order you can contact the restaurant directly.